Statuses & Possible errors

Session statuses

  • NEW - New session request was successfully recorded in TB systems
  • IDENTIFICATION_IN_PROGRESS - the verification process of the client is running
  • CANCEL - The verification process was canceled by the bank or the client
  • EXPIRED - The request expired - was not completed within the specified time
  • REJECTED - Client verification was evaluated as unsuccessful
  • DONE - Client verification was evaluated as successful
  • FAILED – Verification process start but was not completed within the specified time 
  • DELETED - After calling DELETE method. Possible only for sessions in NEW status
  • FAILED - Service automatically marked as FAILED unresolved sessions in IDENTIFICATION_IN_PROGRESS for 24h.

 

Possible erros

http code

errorCode

errorDescription

400

NO_CONTRACT

Contract is not signed, or does not exist

400

NOT_ALLOWED_OPERATION

Operation is not allowed in current session state

400

TOO_MANY_SANDBOX_SESSIONS

Only for sandbox. There are too many unfinished sandbox sessions

 

Reason code list for state REJECTED

reasonCode

description

OCR_FAILED

OCR document failed. Possible reasons:

  • Document not recognized

FACE_DETECTION_FAILED

Face detection failed. Possible reasons:

  • Low score
  • Attempts exceeded

LIVENESS_CHECK_FAILED

Liveness check failed. Possible reasons:

  • Low score
  • Attempts exceeded

PHONE_CHECK_FAILED

Phone check failed. Possible reasons:

  • Attempts exceeded

 

EMAIL_CHECK_FAILED

Email check failed. Possible reasons:

  • Attempts exceeded

 

Status Diagram